Shipping Policy

At Our Place, we strive to make the process of receiving your cookware, bakeware, tableware, kitchen tools, and appliances simple and transparent. Below you will find details about how we handle your orders and what to expect regarding delivery.

Order Confirmation

After placing your order successfully, you may receive an order confirmation summarizing your purchase. Please review this confirmation carefully. If you notice any errors or need to update your shipping information, contact our customer support at hanserdthurton@gmail.com as soon as possible.

Order Processing Time

We require 1-3 business days to prepare your order after payment has been confirmed. Business days exclude weekends and public holidays. Please note that during busy periods such as promotions, holidays, or unexpected operational delays, processing may take longer.

Delivery Timeframe

Once dispatched, your order is expected to arrive within 5-15 business days. Delivery time can vary depending on your location, the shipping method you selected, carrier performance, and customs procedures for international orders.

Shipping Charges

Shipping fees are calculated based on your order details and destination. These charges will be displayed clearly during checkout before payment. Certain promotional offers on shipping may require a minimum purchase amount or be subject to other conditions.

Order Tracking

If tracking is available for your shipment, we will provide the tracking details after your package has been dispatched. Please allow some time for the carrier’s system to update and show tracking information.

Accuracy of Shipping Information

You are responsible for providing complete and accurate shipping information at checkout. If you need to make changes to your shipping address after placing your order, please contact us immediately at hanserdthurton@gmail.com. We cannot guarantee address changes after the order has begun the fulfillment process.

Delayed or Missing Shipments

Delivery delays can happen due to weather, customs inspections, transportation issues, or other factors beyond our control. If your order does not arrive within the estimated delivery period, please reach out to us so we can investigate and assist you promptly.

International Shipping

For international shipments, customs duties, taxes, or additional import fees may apply depending on your country’s regulations. These charges are the responsibility of the recipient and will be handled based on the shipping terms provided during checkout.

If you have any further questions regarding your shipment, please contact Our Place customer support at hanserdthurton@gmail.com.