Return & Refund Policy

Return Eligibility and Period

At Our Place, you can return eligible products within 30 days from the delivery date. Returns must comply with the conditions below and any applicable consumer protection laws.

Conditions for Returns

To qualify for a return, items should generally meet these requirements:

Be unused and in their original condition
Include original packaging where applicable
Contain all original accessories and components
Be accompanied by valid proof of purchase

Note: Additional conditions may apply to specific product categories such as cookware, bakeware, tableware, kitchen tools, and appliances.

How to Request a Return

Contact Our Place customer support at hanserdthurton@gmail.com with your order reference.
Specify which product you wish to return and the reason for the return.
If requested, provide photographs or further details to support your request.
Wait for our approval and return instructions before sending your item back.
Ship the product following the provided return procedure only after receiving authorization.

Please do not return any items without prior approval and instructions from Our Place.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, incomplete, or incorrect product, notify us promptly with your order details and any supporting photos.

Our team will evaluate the issue and arrange an appropriate solution, which may include a replacement, refund, or other measures.

Refund Processing

After we receive and inspect your returned item, we will inform you of the refund decision. Approved refunds are typically issued to the original payment method.

The timeframe for the refund to appear in your account depends on your payment provider or financial institution but generally takes between 5 to 10 business days.

Return Shipping Costs

If you return an item due to a change of mind, you may be responsible for the cost of return shipping unless otherwise mandated by law.

For returns related to verified product defects or fulfillment errors, Our Place will review and coordinate the appropriate shipping arrangements.

Exchanges

Exchange requests depend on product availability and eligibility. Contact customer support before returning an item for exchange to receive proper guidance.

Order Cancellation

Please submit cancellation requests as soon as possible. Orders that have begun processing or shipment within 24 hours of purchase may not be eligible for cancellation.